Harrybaker's virtual live Service Desk training is an instructor-led live virtual training/course that is designed to give you a ‘wow’ learning experience. Participants in our virtual training leverage the power of technology to interact, assimilate, and share learning experiences. 

To get the ‘wow’ learning experience, we have designed our virtual training into three distinct stages:

Before the Service Desk Training commences

• Joining instruction: Once you have registered for the course, we’ll send you a “Joining Instruction”. This contains information about the training, how to join the live class, and what you require to have a hitch-free live-course.
• Pre-course learning and assignment: We’ll send you the Service Desk Training  pre-course (containing assignment). The details about the pre-course will be contained in the Joining Instruction. We expected you to submit your assignment before the live-class.
• Technical set-up and device testing: Our account managers will guide you through the testing of your device. They’ll also simulate the Service Desk virtual live class with you. 

In the course of the Service Desk training

• Instructor-led virtual live class: The instructor will make learning fun and interactive by sharing his experience. To enhance learning, the live instructor will make use of screen-sharing, virtual whiteboard and other remote learning aids.  In addition, participants will engage in activities such as group work, end-of-concept quizzes, and questions can be asked in the live session.
• Technical support: If you encounter any technical issue, our technical support will be happy to help.
• Assignments: You’ll be required to participate in individual and group assignments. The instructor will give specific instructions during the live class.
• Class recordings: We’ll record every live session. You’ll have access to the recorded session, after a session.

After the Service Desk training

• Study group: “If you want to go fast, go alone. If you want to go far, go together”. At the completion of the live course, you have the option to join a study group. 
• Class recordings: We’ll grant you 60-day access to all the class recordings.
• Course completion certificate: You’ll receive a course completion e-certificate at the end of the Service Desk training. 
• Ongoing support: After the Service Desk training, should you require any help, do not hesitate to contact us.

1. Easy Assimilation

• Experienced Instructors: Our Service Desk training live virtual classes are led by experts and consultants. From their wealth of experience, they cite easy-to-understand real-life examples to drive home learning. 
• Well-paced Delivery: No information overload! Our Service Desk training virtual class lasts 8 hours, with breaks in-between. 
• Precourse, In-Course and Post-Course Engagement: Our Service Desk training is an immersive learning experience. It is laden with pre-course learning, individual assignments, group work, in-class exercises, end-of-concept quizzes and questions practices. 

2. Enhanced Knowledge Retention

• Immediate feedback: The instructor will provide feedback in the live class. 
• Access to session recordings: Participants will be granted access to the class recordings.
• Peer-to-peer learning: Participants will be put into groups to foster peer-to-peer learning and reinforce learning.

3. Highly Participative

• Weekly Team Lead responsibility: To foster collaboration among participants, groups will be created where each participant is expected to play the role of Team Lead at least once during the course.

4. Cost-Effectiveness

• Course Fee: It costs less.
• Time: You save the time spent commuting to the training venue, as you can join the virtual sessions from your current location anywhere in the world.
• Travel: Enjoy savings on travel expenses (flight tickets etc).
• Accommodation: Enjoy savings on hotel/accommodation costs.

5. Convenience

• Quality while leveraging technology: You can be sure of the same high standard of quality delivery when joining as the instructor will be with you live, as against recorded video sessions.
• Safety Guarantee: In consideration of the current health concerns of COVID-19, this presents you with learning from the comfort of your own home/location.
• Career Advancement: With our Service Desk Training, you can complete your learning in a specified number of days and get certified, as research shows that there is an ever-growing demand for certified project managers in today’s workplace.

No, the Service Desk exam fee is NOT included in the training.

No. However, you will only have access to the soft copy manual when you pay for the Service Desk. 

Please, refer to our training schedule above.

Please, refer to our training schedule above.

Please, refer to our training schedule above.

Harrybaker's Service Desk Training (virtual instructor-led virtual), among other things, embodies flexibility in terms of time.

Therefore, your course start time depends on the session you opt for.

Kindly refer to the Service Desk training schedule to learn the start time for different sessions.

Kindly refer to the Service Desk training schedule to be sure of the timing for your session.

The Service Desk live virtual class becomes accessible to participants 30 minutes before the start time. 

You are expected to have joined the training 10 minutes before the start time to allow some time to resolve any technical issues that may arise and avoid missing out on any part of the Service Desk training.

To join the Service Desk training (virtual live instructor-led training), you need:

1. A computer or tablet or a smartphone. We highly recommend you use a computer (PC). 
2. A webcam (optional)
3. A headset (or a microphone and speakers)
4. A reasonably quiet place
5. A reliable internet connection 
6. Zoom Meeting installed on your device. Although you can access Zoom on a mobile device or through your browser, we recommend the PC or Mac App for the best experience.

To set up the Zoom Meeting in preparation for the live session, follow the following steps:

• Step 1: Download Zoom application on your PC from https://zoom.us/support/download 
• Step 2: Launch the Zoominstaller.exe file to install Zoom on your PC
• Step 3: Launch the Zoom App on the PC. 

Detailed information is available on the Zoom website where you can also test whether your infrastructure meets the technical requirements.

Just like a typical classroom training, you would need a notepad, pen and other relevant Service Desk training materials which will be communicated to you.

We expect you to attend all classes. However, if due to some unavoidable circumstances you miss a class, we have got you covered. The Service Desk training class sessions are recorded, so you have nothing to worry about.

Please, refer to our Service Desk training schedule.

To register, refer to the Service Desk training schedule above, then click on "ENROL NOW" for any of your preferred sessions and fill in your details. You can also register via mail, text or call.

Registration is only complete when you make a part or full payment for the Service Desk training course. 

To register your staff for the training, kindly refer to our Service Desk training above, then click on "ENROL NOW" for any session of your choosing and fill in your details. You can also register via mail, text or call.

Additionally, you will be required to confirm your delegates' availability for the course to secure a space for them in the class.

You can make payment in full or in instalment in the following ways:

• Cash payment at our office.
• Online transfer or Bank deposit to our corporate bank account below:
  • Bank: Zenith Bank Plc.
  • Account number: 1014180706
  • Account name: Harrybaker Training Institute

Yes, you can pay in installments. However, complete payment is required for admittance into the Service Desk virtual class.

We send documents such as invoices, course enrolment letters, registration letters, etc. that will speed up your process of attending the Service Desk training.