ITIL Training and Certification Courses
Pass your ITIL exam at the first sitting, advance your career and stay relevant with Harrybaker’s ITIL training.
360 guidance & support
Excellent course delivery
Expert course instructors
Exam preparation resources
35 credit units (PDUs)
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LEARNING OUTCOME & CURRICULUM
Equipping you with skills employers are looking for.
Our ITIL4 Foundation training courses are designed to equip you with the knowledge of how to manage modern IT-enabled services, increase speed and efficiency using value streams, and use behavioral principles that guide work in the wider organisation.
ITIL4 Guiding Principles
Specifically, you will learn how to:
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
Specifically, you will learn how to:
- Describe your organization’s structure in terms of people and roles; identity governance structure and balance risks.
- Enable communication practices that support teams working together to deliver value.
- Identify steps that are creating value and which steps are waste (e.g. add no value for the customer.
- Identify the processing, storage, network and digital interface components needed to create and transfer value
- Gather information on volumes of demand, capacity, infrastructure, operations, customer satisfaction, costs, and other aspects of service management to run an efficient service portfolio.
Service Value System
Specifically, you will learn how to:
- Create a shared understanding of the vision, status and improvement directions for all products and services.
- Interact with external stakeholders to provide a good understanding of needs, to promote transparency, and to foster good relationships.
- Ensure the continual improvement of products, services and practices across all value chain activities.
- Ensure that products and services continually meet stakeholder expectations for quality, cost, and time to market.
- Identify service components that are available, when and where they are needed, and that they meet agreed specifications.
Specifically, you will learn how to:
- Limit and control the negative impact of incidents occurring in the organization
- Identify actual and potential problem causes, manage appropriate workarounds, and identify the known errors.
- Provide a single source of consistent information for all its services to ensure that all the necessary information is available for relevant audiences whenever required.
- Design products and services that are fit for use and are in line with the defined purposes.
- Capture the demand for incident resolution and service requests.
The ITIL4 Training courses are aimed at:
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MEET OUR INSTRUCTOR
Instructors with industry and training experience
CAREER PATH & ADVICE
The career ladder is easier to climb when the path is clear. Explore the ITIL career paths and choose your path
Not sure which career to choose or which way to go? Book time with a Career Advisor for personal development.
END-TO-END SUPPORT & GUIDANCE
You are not alone. In addition to email, phone and live chat, we support learners with:
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FREQUENTLY ASKED QUESTIONS
We have answers to some of your questions about the ITIL training and certification
What is the virtual live ITIL 4 Foundation Training course all about?
Harrybaker's virtual live ITIL 4 Foundation training is an instructor-led live virtual training/course that is designed to give you a ‘wow’ learning experience. Participants in our virtual training leverage the power of technology to interact, assimilate, and share learning experiences.
How does Harrybaker’s virtual live ITIL 4 Foundation Training course work and what would I get?
To get the ‘wow’ learning experience, we have designed our virtual ITIL 4 Foundation training into three distinct stages:
Before the ITIL 4 Foundation Training commences
Joining instruction: Once you have registered for the course, we’ll send you a “Joining Instruction”. This contains information about the training, how to join the live class, and what you require to have a hitch-free live-course.
Pre-course learning and assignment: We’ll send you the ITIL 4 Foundation pre-course (containing assignment). The details about the pre-course will be contained in the Joining Instruction. We expected you to submit your assignment before the live-class.
Technical set-up and device testing: Our account managers will guide you through the testing of your device. They’ll also simulate the ITIL 4 Foundation virtual live class with you.
In the course of the ITIL 4 Foundation training
Instructor-led virtual live class: The instructor will make learning fun and interactive by sharing his experience. To enhance learning, the live instructor will make use of screen-sharing, virtual whiteboard and other remote learning aids. In addition, participants will engage in activities such as group work, end-of-concept quizzes, and questions can be asked in the live session.
Technical support: If you encounter any technical issue, our technical support will be happy to help.
Assignments: You’ll be required to participate in individual and group assignments. The instructor will give specific instructions during the live class.
Class recordings: We’ll record every live session. You’ll have access to the recorded session, after a session.
After the ITIL 4 Foundation training
Study group: “If you want to go fast, go alone. If you want to go far, go together”. At the completion of the live course, you have the option to join a study group.
Class recordings: We’ll grant you 60-day access to all the class recordings.
Course completion certificate: You’ll receive a course completion e-certificate at the end of the ITIL 4 Foundation training.
Ongoing support: After the training, should you require any help, do not hesitate to contact us.
Why opt for Harrybaker's virtual live ITIL 4 Foundation training course?
1. Easy Assimilation
Experienced Instructors: Our ITIL 4 Foundation training live virtual classes are led by experts and consultants. From their wealth of experience, they cite easy-to-understand real-life examples to drive home learning.
Well-paced Delivery: No information overload! Our ITIL 4 Foundation training virtual class lasts 8 hours, with breaks in-between.
Pre-course, In-Course and Post-Course Engagement: Our ITIL 4 Foundation training is an immersive learning experience. It is laden with pre-course learning, individual assignments, group work, in-class exercises, end-of-concept quizzes and questions practices.
2. Enhanced Knowledge Retention
Immediate feedback: The instructor will provide feedback in the live class.
Access to session recordings: Participants will be granted access to the class recordings.
Peer-to-peer learning: Participants will be put into groups to foster peer-to-peer learning and reinforce learning.
3. Highly Participative
Weekly Team Lead responsibility: To foster collaboration among participants, groups will be created where each participant is expected to play the role of Team Lead at least once during the course.
Course Fee: It costs less.
Time: You save the time spent commuting to the training venue, as you can join the virtual sessions from your current location anywhere in the world.
Travel: Enjoy savings on travel expenses (flight tickets etc.).
Accommodation: Enjoy savings on hotel/accommodation costs.
Quality while leveraging technology: You can be sure of the same high standard of quality delivery when joining as the instructor will be with you live, as against recorded video sessions.
Safety Guarantee: In consideration of the current health concerns of COVID-19, this presents you with learning from the comfort of your own home/location.
Career Advancement: With our ITIL 4 Foundation Training, you can complete your learning in a specified number of days and get certified, as research shows that there is an ever-growing demand for certified project managers in today’s workplace.
Is the ITIL 4 Foundation exam included in the ITIL 4 Foundation training fee?
No, the ITIL 4 Foundation exam fee is not included in the training and exam fee.
Will I get an official ITIL 4 Foundation manual?
No. However, you will only have access to the soft copy manual when you pay for the ITIL 4 Foundation exam. To get your own copy of the ITIL 4 Foundation manual, you will have to order it online from AXELOS.
How often is the ITIL 4 Foundation training held?
Please, refer to our training schedule above.
What time does the ITIL 4 Foundation training start each day?
Harrybaker's ITIL 4 Foundation Training (virtual instructor-led virtual), among other things, embodies flexibility in terms of time.
Therefore, your course start time depends on the session you opt for.
Kindly refer to the ITIL 4 Foundation training schedule to learn the start time for different sessions.
When does the ITIL 4 Foundation training end each day?
Kindly refer to the ITIL 4 Foundation training schedule to be sure of the timing for your session.
What time should I join the virtual live ITIL 4 Foundation Training session?
The ITIL 4 Foundation live virtual class becomes accessible to participants 30 minutes before the start time.
You are expected to have joined the training 10 minutes before the start time to allow some time to resolve any technical issues that may arise and avoid missing out on any part of the ITIL 4 Foundation training.
Are there technical requirements for the virtual live ITIL 4 Foundation Training course?
To join the ITIL 4 Foundation training (virtual live instructor-led training), you need:
1. A computer or tablet or a smartphone. We highly recommend you use a computer (PC).
2. A webcam (optional)
3. A headset (or a microphone and speakers)
4. A reasonably quiet place
5. A reliable internet connection
6. Zoom Meeting installed on your device. Although you can access Zoom on a mobile device or through your browser, we recommend the PC or Mac App for the best experience.
To set up the Zoom Meeting in preparation for the live session, follow the following steps:
Step 1: Download Zoom application on your PC from https://zoom.us/support/download
Step 2: Launch the Zoominstaller.exe file to install Zoom on your PC
Step 3: Launch the Zoom App on the PC.
Detailed information is available on the Zoom website where you can also test whether your infrastructure meets the technical requirements.
What do I need to bring along for the ITIL 4 Foundation training?
Just like a typical classroom training, you would need a notepad, pen and other relevant ITIL 4 Foundation training materials which will be communicated to you.
Can I miss a class?
We expect you to attend all classes. However, if due to some unavoidable circumstances you miss a class, we have got you covered. The ITIL 4 Foundation training class sessions are recorded, so you have nothing to worry about.
What is the virtual live ITIL 4 Foundation training fee?
How do I register for the virtual live ITIL 4 Foundation training course as an individual?
To register, refer to the ITIL 4 Foundation training schedule above, then click on "ENROL NOW" for any of your preferred sessions and fill in your details. You can also register via mail, text or call.
Registration is only complete when you make a part or full payment for the ITIL 4 Foundation training course.
How do I register for the virtual live ITIL 4 Foundation training course as an organization?
To register your staff for the training, kindly refer to our ITIL 4 Foundation training above, then click on "ENROL NOW" for any session of your choosing and fill in your details. You can also register via mail, text or call.
Additionally, you will be required to confirm your delegates' availability for the course to secure a space for them in the class.
How do I make payment for the virtual live ITIL 4 Foundation Training course?
You can make payment in full or in installment in the following ways:
- Cash payment at our office.
- Online transfer or Bank deposit to our corporate bank account below:
Bank: Zenith Bank Plc.
Account number: 1014180706
Account name: Harrybaker Training Institute
Can I pay for the virtual live ITIL 4 Foundation training course in installment?
Yes, you can pay in installments. However, complete payment is required for admittance into the
ITIL 4 Foundation virtual class.
How does Harrybaker help with enrollment?
We send documents such as invoices, course enrolment letters, registration letters, etc. that will speed up your process of attending the ITIL 4 Foundation training.
What does the self-paced ITIL 4 Foundation training consist of?
Our self-paced ITIL 4 Foundation training course contains the following:
- Quizzes with different question styles that help to test your understanding
- Exam practice questions that will familiarize you with the real exam.
- Progress monitoring (which keeps tab on how your learning is going)
- Play, stop and pause that puts you in total control of your learning
- Excellent instructor support
How do I subscribe for the self-paced ITIL 4 Foundation training course?
To subscribe, you are required to make payment. Once your payment is confirmed, you will be sent your login details which gives you access to our learning portal.
Can I pay in installments for the self-paced ITIL 4 Foundation training course?
Yes, you can pay in installments. However, access to the ITIL 4 Foundation training course will only be granted when you make complete payment.
Do I need a special device to access the self-paced ITIL 4 Foundation training course content?
No, you do not need any special device to access the course. You can access the ITIL 4 Foundation training content on different devices (e.g. PC, tablet, phone, etc.).
What do I do if I am unable to access the self-paced ITIL 4 Foundation training course content?
Although this happens in rare cases, kindly send us a mail or call us should you find it difficult to log in or any other issue for that matter.
At the completion of the self-paced ITIL 4 Foundation training, what kind of certificate would I get?
At the completion of the ITIL 4 Foundation self-paced learning course, you would get a course completion certificate.
Is the self-paced ITIL 4 Foundation training course enough to pass the ITIL 4 Foundation exam?
Emphatically, yes! Our self-paced ITIL 4 Foundation training covers the entire ITIL 4 Foundation exam syllabus with carefully arranged videos, end-of-chapter quizzes and exam practice questions. There are also Mock Exams which put you in a position where you can sit and pass the ITIL 4 Foundation exam at once.
How does the ITIL 4 Foundation exam registration option work?
As the name suggests, it involves paying for the exam registration in dollars,
ITIL 4 Foundation exam - $290
(Kindly note that these prices may change from time to time. Please, refer to the Pricing section).
Once payment is made for the exam only, we’ll grant you access to our self-paced eLearning (which is accessible via our online learning portal) for 7 days after which you can sit your exam at your own preferred date.
How do I book for the ITIL 4 Foundation exam?
You do not need to worry about the exam booking. We’ll book your exam once you make payment. However, we need up to three days prior notice before the date you want to sit your exam. This is to enable us to book your exam.
How do I register for the ITIL 4 Foundation exam?
Once we book the exam, you will receive an email from Peoplecert to complete the registration for the exam.
How soon can I sit the ITIL 4 Foundation exam after making payment?
You have the flexibility to choose when you want to sit your can. You can sit the ITIL 4 Foundation exam whenever you choose provided you are well prepared for it.
What does the ITIL 4 Foundation exam fee cover?
The ITIL 4 Foundation exam fee covers:
- 7-day eLearning access
- Exam registration
- Ongoing support
What is ITIL 4 Foundation?
ITIL, formerly known as the Information Technology Infrastructure Library, is regarded as the best practice guidance for IT Service Management. The ITIL® framework has been around for a very long time and has gone through a lot of evolutionary changes and updates from ITIL® v2 to v3 which was updated in 2011. The latest is the ITIL® 4 which was announced in 2018 and was officially released in February 2019. ITIL 4 provides a digital operating model that enables organizations to co-create effective value from their IT-supported products and services.
Visit our What is ITIL 4 page to learn more.
What are ITIL 4 Foundation prerequisites?
There are no formal requirements for sitting the ITIL 4 Foundation Foundation exam. There are also nor formal requirements for taking the ITIL 4 Foundation training.
Of what benefit is ITIL 4 Foundation to me?
The benefits of the ITIL 4 Foundation qualification are numerous; some of which are:
- It increases your employment prospects.
- It signifies your professionalism and IT service management proficiency thereby increasing your earning potential.
- It increases your self confidence.
To know more about how the ITIL 4 Foundation qualification will benefit you, see our ‘ITIL 4 Foundation Benefits’ page.
Of what benefit is ITIL 4 Foundation to my organization?
The following highlights some of the benefits of ITIL 4 Foundation to any organization:
Reduced cost: When an organization adopts and implements ITIL® 4, it will help the organization to identify non-value activities or tasks. In addition, the organization will deliver fast, customer-centered and quality services thereby reducing cost.
Competitive edge: ITIL 4 framework is responsive to change and complexities. As a result, organizations who adopt it can stand the toughest times and challenges thereby enhancing their competitiveness.
Better business performance: Adopting PRINCE2® within an organization helps to improve business performance by doing things in a methodical way in tandem with global best practices.
What kind of certificate would I get from Axelos?
If you are successful in the ITIL 4 Foundation exam, you will get both the electronic copy of your certificate from Axelos, the ITIL 4 Foundation coordinating body.